Author: srihari

Apr11

When it comes to shower and bathroom solutions, hot mopping represents one of the most effective and most feasible solution for waterproofing your shower and consequently preventing damages and foul odour that can arise from leakages.

If you only recently came across the term “hot mopping” today, fear not, you’re definitely not alone. And if the consultant that came over today didn’t explain it well enough, we will!

What is Hot mopping?

Have you ever wondered what’s beneath the tile in your shower? The several features and solutions that have been put in place to ensure that your shower doesn’t leak? Well, hot mopping is one of the most effective means applied by professionals to keep your shower waterproof.

In the simplest way possible, hot mopping involves the use of four layers of asphalt to bed three layers of 15-lbs felt together in order to make the pan of your shower waterproof.

The corners of your waterproof pan are also strengthened with fiberglass that has bedded into the asphalt to provide multi-layered protection for your shower system

Why should you Hot mop your shower pans in Los Angeles?

The primary advantage of hot mopping your shower is the significantly lowered or otherwise eliminated chances of leakage and damages that can arise from such leakages. The hop mopping technique is also almost instant and can be used around 120 minutes from the completion of the project. Other significant reasons to use hot mop include but is not limited to:

  • Hot mopping provides multiple layers of protection
  • Offers better waterproofing and protection compared to single ply systems
  • Minimal delay and no waiting between coats as is the case with some cold applied solutions
  • Conformity with any shape and size without compromising on its integrity
  • What do you need to do before hot mopping shower pans in Los Angeles
 Now that we have detailed the plethora of benefits of hot mopping, and established some of the advantage that is has over popular alternatives, you will need to understand some pre-requisites such as proper frame blocking or backing and drain installation. To satisfy these needs, you might need to secure effective materials for tile backing that would overlap the hot-mop.
Mar22

When thinking a plan to do bathroom remodel in Los Angeles, the first thing you have to look is the shower pan. Shower pan is the center sight that everyone will see when they go to the bathroom. Once you get new one, you will get ease to decorate things in bathroom. You could simply create new atmosphere along with the shower pan. The dull part in bathroom that is usually needed to remodel is indeed shower pan, it relates to the safety when you are showering too because when you can get the best one, it is safer and of course it gives more comfort when you are taking a bath. However, if you want to make it look new, but you still want it durable, then you have to consider new idea in cleaning and remodeling the pan. You don’t need to get new one when there are lot of ways to remodel, you could repaint, and you could add more accessories into bathroom, but you have to think about hot mop shower pan in your bathroom remodel.  What problem do you need to see when you are going to remodel is not always about looking, but you have to see the stuff to make it durable and clean. The best thing to remodel is using hot mop shower pan. Why should you choose that way?

  1. Fast process

It just needs two hours for completion and you could use the shower pan immediately. The most important thing when you are going to install hot mop shower pan is that you have to call professional installer because it could be dangerous in installing hot mop. Thus, you have to hire professional one that can do the job properly. You don’t need to worry about the mistake because there is always guarantee that you can claim. Moreover, once you got your bathroom installed with hot mop, you can simply use it at least two hours after installation. It is faster than you compare to other schools that you might not be aware that you were with that money hidden one.

  1. Multiple layers to keep the safety and quality

Hot mop shower pan for any kind of climate change. It is coated with multiple layers that you also contribute to enhancing the awareness of the safety public recommendation that you cannot move since then.

  1. Flexible to any shape and size

Another reason why you have to choose this stuff is that flexible to any shape and size. New student that worries that the human source needed. You can get the mop through installation. You just need to make sure that the size is ready. You can shape anything with your kids and all you have to do is just to make sure that you already got the installer and wait until it is ready and you can make it fit the shape and size.

  1. Folds free

If you worry much about the folds then you are wrong because hot mop shower pan provides folds free that will not happen and minimize the incident due to malfunction or else.

hot-mop
Feb26

When you develop a new property whether it is in Rome, New York or Los Angeles, there are so many details that you need to touch. The first things is the design of the foyer, this is the immediate impact to the guests as they arrive into our hotel, we make sure that our lobby reflect the culture of the cities that we are in and also the demographic that we are attempting to attract. The entrance into our property is really the baseline for the overall experience that we are offering. The amenities are also a key component for the guest experience, the pool, jacuzzi, spa, suana, these details are never overlooked. The things go on behind the walls are also carefully considered, such as the type of wood we use tile, how do we water proof our shower pans, we search for the highest quality products and of course the highest quality service contractors. When we create a hotel we are typically working anywhere from 25 room boutique hotels to 2,500 room grand resorts, so we do our diligence in choosing the most well represented general contractors, as well as expert electricians, plumbers, roofers, hot moppers, flooring personal in the business.

The flooring is always something that we take into great detail, especially in the showers, since we use very expensive tiles in our resorts we need to ensure that we do not have to come in and have to break it apart if there is some sort of leak, so what we do is make sure that the shower pans are hot mopped with hot tar, this ensures that the shower is water proofed, so that we can lay the tile over and there will not be any leaks or wood rot, this is essential.

The design of pools can be very expensive but can become the highlight of your property, this can be what shows up in all the magazines and newspapers. I think that when you design a property the best thing to do is get your plan and get the most reliable contractors in the area, make sure to do your due diligence and get some references before engaging in business.

5.2
Jan22

The hotel direct booking war is on. And, hotel owners are in no mood to take a step behind. While it’s important to increase a hotel’s direct bookings, every hotelier must understand the need to innovate and bring customers through their website or applications.

A hotel’s brand presence on the platforms of Online Travel Agencies (OTAs) is equally important. But, in the recent years, hoteliers have been locked with OTAs and are battling for a larger share of direct hotel bookings. A more concerted effort is being made by most hoteliers as hotel brands are making the shift to focus on customer loyalty.
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5.1
Jan22

swimming poolswimming bathwading pool, or paddling pool is a structure designed to hold water to enable swimming or other leisure activities. Pools can be built into the ground (in-ground pools) or built above ground (as a freestanding construction or as part of a building or other larger structure), and are also a common feature aboard ocean-liners and cruise ships. In-ground pools are most commonly constructed from materials such as concrete, natural stone, metal, plastic or fiberglass, and can be of a custom size and shape or built to a standardized size, the largest of which is the Olympic-size swimming pool.
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2.2
Oct16

Are the daily operations for your hotel still done manually or via an on-premise system? Are guest requests uploaded in an Excel sheet or are they written down in a ledger for follow-ups? Are you spending too many precious hours keeping a close watch on the updates of the bookings, cancellations, check-in, check-outs and so on? If the answers to all these questions are in the affirmative, then you need to think again’.

Spending an endless amount of time on these tasks will not only exhaust your team members, but will also mean less time spent on important duties. You can avoid unnecessary wastage of time with easy-to-use and cost-effective solutions available in the market.

Benefits of Cloud-Based Hotel Management Software

Cloud-based hotel management software are extremely easy to use, easy to implement, and affordable. These will help you to optimize the efficiency of your staff. Your staff can focus on the most important aspect of your hotels – your guests. By switching to cloud Hotel Management Software, small and independent hotels can completely automate its operations and enhance guest experience.

Top four reasons why hotels need an automated operations software

Do more with less capex:

On-premise hotel management software require heavy investment in hardware, software licenses, servers and IT infrastructure. On the contrary, a cloud-based hotel management software requires a basic Internet connection and can be accessed via the current workstations or smartphones that are in use. There is no extra capital investment. A cloud-based system also doesn’t require an additional IT team to monitor the servers or hardware. The hotel saves up on any upgrade costs since all product upgrades would be done automatically online and the benefit is passed onto the customer. The on-premise model increases the cost for maintenance and upgrades and this can become prohibitive for a small or mid-sized hotel.

Access anytime, anywhere:

Smaller hotels often have a single point of contact for multiple tasks as the manpower is limited. An automated hotel operations system changes the whole process in the way hotels are run. The biggest plus is that, the hotel operations can be done from any location (and from any device is a big plus!). There’s no need to be physically present before your front desk workstation or with your ledger to mull over your tasks and to-do lists.

Improve guest interactions:

Customer relations are vital to a thriving business. Companies like REI.com and Melaleuca.com have high customer loyalty by providing the best customer service. Repeat customers are only possible if you offer an enhanced guest experience. The process of follow-ups, sending emails to guests and managing little tasks can be a tedious process. The ease of having an automated guest response survey makes it easy to communicate with guests. The system makes it easy to send automated emails once the booking details are received. Guests can be asked about special requests and preferences and the same can be updated on the hotel management software. Once a guest check-out happens, an automated email can be sent requesting feedback about their stay. Personalized features such as these can go a long way to build a strong relation with your customers and enhance the guest experience

It’s flexible:

Cloud-based hotel operations system allow you to pay-as-you-go. The subscription plans are flexible and come without overhead costs. You can opt for a free trial which helps minimize doubts and understand the system to gauge if this can work for your property.

These are some of the many reasons why you, as an hotelier, must switch to a cloud-based hotel automation system. Automated systems bring down the costs, gives you a faster return on investment (ROI), optimizes the efficiency of your staff, allows them to multitask, increasing the opportunity to interact better with your guests. It eliminates the headache of manual errors that may happen due to over bookings, cancellations, incorrect transfer of information and more.

2.1
Oct16

A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware of all the fundamentals that go behind the smooth running of a hotel property.

Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in a day. Nor can the superior performance of team members be honed within weeks.

Successful managers know how to prioritize things and avoid undesirable situations with short and long-term goal plans. The list of hospitality management duties can be lengthy indeed. But, prioritizing is the key for hotel managers.

Hotel management includes several core aspects a manager needs to focus upon. Often, having a strong emphasis on the core hospitality manager duties gets the desired result.

Let’s read about the five important duties of a hotel manager to build a firm foundation for a hotel’s success.

Five hotel operation manager’s responsibilities

1) Guest experience and customer relations

By the year *2020, customer experience will overshadow the pricings for product and services and will act as the key brand differentiator. Gartner predicts the year 2018 will be the one where more than 50 per cent of the firms will invest more to create innovative customer experiences. The hotel industry certainly needs a strong focus on paying close attention to customer experiences. Smart hotel managers know just the right combinations to keep their guests happy and turn them into repeat visitors.

Here’s what a manager needs to do:

  1. Pay close attention to a guest’s requirements
  2. Review feedback – positive and negative reviews
  3. Spend time in addressing issues, lend the personal touch
  4. Use innovative methods to enhance guest experience
  5. Be aware of the latest hospitality technology trends and use them to build customer relations

2) Reputation management and branding

Online hotel reviews are gaining prominence over the recent years. The impact of reviews and the social media buzz that follows cannot be ignored. Statistics reveal more than *75 per cent of hotel reviews are being written every single minute. A study shows websites that display genuine reviews get crawled up to 200 per cent more frequently. A whopping 92 per cent of travelers place faith in the reviews of close families and friends. And, this is the reason; a seasoned hotel manager knows why one must prioritize online reputation management and branding over all other tasks.

Here’s a look at the basic responsibilities:

  1. Track reviews and manage a hotel’s online presence
  2. Respond to every negative review in an amicable manner
  3. Create a buzz online with offers, promos and more
  4. Ensure guest queries receive timely response
  5. Reinvent branding strategies to create a brand recall

3) Be an excellent role model

Hotel managers have to don multiple hats for their role. Training and development of the hotel staff is yet another important duty of a hotel manager. Every manager is aware of the direct relationship between happy guests and content employees. The emotional health of a hotel’s staff reflects directly on guest satisfaction. A guest who feels their expectations are not being met will be quick to post a negative review online. Guest experiences cannot be enhanced without a professional team in place. Disrespectful or disinterested staff behavior is one of the major reasons to turn guests away. Hotel managers must be aware of the following duties to create happy experiences for all.

  1. Help employees develop skill sets, identify talent and hone their skills
  2. Build up a positive work environment to keep high motivational levels
  3. Communicate. Talk with the team, ask about career goals, and set targets
  4. Work with the HR on areas of employee retention, employee engagement
  5. Be the kind of role model they would want to emulate

4) Revenue and budget management

The hotel industry is often vulnerable to the changing economic conditions. Hotel managers must keep a constant watch on economic trends and should be able to strategize to drive high levels of occupancy. It’s not about adjusting room rates and inventory. A hotel manager needs to strategize around this complex subject to find success in the hospitality industry. Here’s a basic list of hotel operations manager’s responsibilities for this category.

  1. Optimize the revenue based on demand
  2. Oversee the distribution strategy and manage daily operations
  3. Create pricing strategies, competition analysis
  4. Track hotel revenue, manage budgets
  5. Analyze channels, market segment reviews, reports and more
  6. Analyze sales figures

5) Focus on latest hotel technologies

Any business is always driven by customer demands. Technology plays a key role in attracting guests and enhancing their stay at the hotel. As hotels strive for an authentic experience, hotel managers must be aware of the latest technologies. Knowing which innovative technology to implement will translate into experiences that drive real value. Successful hotels have gone beyond complimentary breakfasts and wifi. It’s about creating a great Virtual Reality experience or predicting consumer behavior. Around *64 per cent of hotel guests in the USA stated their preference inclined towards hotels who continued to invest in technology to create the perfect guest experience. For e.g. an updated property management system increases room reservations and cuts down time spent on manual updates.

3.22
Aug11

The rise of millennial travelers has seen sweeping changes envelop hospitality. Guests today enjoy unprecedented levels of convenience – with almost everything they need available via their smartphone. The industry has dutifully kept pace with developments in the mobile environment, with OTAs, hotels and travel agencies launching apps and optimizing their websites for all devices.

Recently, mobile apps for managing back-end operations have also begun appearing in the market. Android and iOS versions of property management systems (PMS), channel managers and other similar tools have been growing in popularity, enabling hoteliers to control operations on the go. And while these apps are more attuned to the hotel’s needs, they inevitably contribute to improving the guest experience as well.

A great guest experience stems from a good hotel management
When core processes within a property are optimized to run efficiently, productivity is enhanced and subsequently, all other departments run smoothly. This is apparent in the way a cloud-based PMS transforms the running of a hotel – automation and better organization of tasks free up the hotel’s staff, enabling them to attend to guests more effectively. With a PMS app, hoteliers have the added edge of being able to carry out such tasks from anywhere, within or outside the property.

This also lowers their dependence on additional infrastructure such as traditional workstations. With such limitations eliminated, guests can expect even quicker service. Agents can create new reservations for walk-ins or unexpected arrivals, add room preferences and even check them into the property even if the front office is full. Similarly, at the end of the stay, hoteliers can check-out guests, consolidate folios and even accept payments – right there from their smartphone.

Apps equipped with scanning features, such as Hotelogix’s mobile PMS, have the added functionality of recognizing guest IDs such as the passport or driving license from over 80 countries. This saves the staff from manual entry, allowing them to complete a reservation faster.

Bookings can also be made specifically for groups, corporates or travel agents with previously assigned rates for partners. Even the pricing plan can be adjusted at any time, enabling revenue managers to implement their strategies and change pricing optimally. In an industry where dynamic rates change every hour, having the capability to make such modifications to pricing via mobile can be a significant advantage.

As we approach the end of the year, hotels gearing up for the festive season will witness first-hand the advantages of having a mobile management facility. When pushed to the limit and operating during periods of peak occupancy, anything that can be streamlined or done faster makes a difference!

3.11
Aug11

As a hotelier, you may know that retaining guest loyalty is not an easy job. You need to not only focus on getting new customers, but also being the preferred choice for the past and present guests.

So how can your hotel be the preferred choice for the guest?

Easy to use websites/mobile sites:

A guest wants their booking experience to be swift, intuitive and without any problems. Ensure your websites and mobile booking options are fast and bookings can be made via any of the pages. 65% of all same day reservations are made via a smartphone (according to Statisticbrain). You must ensure that your hotel websites are mobile-friendly.

Understand your guest’s needs:

Hotels should listen to their guests/gather feedback, interact with them and anticipate their needs. While the guests are at the hotel, create a rapport with them and interact. Understand whether the guest prefers to be left alone or enjoys the extra attention that the hotel can give them. It is very important that hotels have a Property Management System (PMS) in place that automates operations, leaving the staff with more time to interact with the guests.

Keep in touch:

Your hotel’s job is not over once the guest leaves their property. Your hotel should reach out to the guests, ask for their feedback, thank them for their stay and regularly send updates to them. This helps increase the recall value of your hotel – either for them, and for them to recommend your hotel to their friends. Send out holiday options to your guests keeping their needs in mind. For a business traveller you can offer free Wi-Fi or complimentary access to the business centre. For couples the hotel can create special spa packages and so on.

Loyalty points program and exclusive deals for loyal customers:

A loyalty program offering points or miles to guests when they stay with you can be a huge incentive and encourage guests to come back. If you’re a small hotel, and not part of a big chain, then instead of having your own loyalty program, you can tie-up with airlines or credit card institutions as one of your partners. You can also categorize exclusive guests and entice them to come back and stay, on an all inclusive package, or offer special local activities and excursions.

Ask for feedback:

Mail your guests post their stay and ask them for their feedback directly and also request them to post their feedback on sites. Even if the feedback is negative, reach out to the guest, apologize to them and tell them that their criticism shall be looked into and rectified. Guests need to feel that their opinions matter and are taken seriously, even with a bad experience a guest may still come back if the hotel takes the time to reach out to them and apologize.

Pay attention to reviews online and make improvements based on what guests are saying. Companies that pay attention to reviews do better than companies that don’t. Melaleuca, for example, has a 96 percent customer reorder rate month to month because it takes to heart its customers advice and comments in Melaleuca reviews posted online. Imagine of 96 percent of your guests returned to stay multiple times at your hotel.

Remember your guests:

Keep a note of your repeat guests, remember their names, preferences and any special requirements. These small things matter a lot, a guest would love to revisit hotels with staff that remembers him by his name, allocates their favourite room and remembers any special occasions.

Train the staff regularly:

A guest’s fifth stay should be as impressive as the first one. Change of staff, cooks, etc is no excuse for a dip in service. Your hotel should regularly train the staff on the kind of service your guests expect.

image23
Feb20

However, having a website is simply not enough. If a potential guest visits your site and cannot easily find the information they’re looking for, there is an immediate action to book elsewhere. To avoid the loss of a potential guest there are 6 cardinal rules every small hotel, Bed and Breakfast, guesthouse or motel must follow to ensure maximum occupancy all year round.

1. Online Booking Button

This may seem simple enough but many hoteliers are missing out on bookings when there is no option to book in real-time. A booking engine tool makes it possible to check the availability and rate of your room/s for a specific date. It’s usually included in all-in-one booking software solutions. Giving travel customers the ability to book instantaneously is an essential part of any hotel website.

2. Rates and Availability

There are many small hotel websites that actually turn direct website bookings away because the price they advertise on their own website is more expensive than advertised elsewhere.

With limited resources and only a select number of hours in a day it is near impossible to manually keep across all of your rates and availability if you are advertising across multiple booking channels. This is where smart hoteliers will integrate their website to an all-in-one system that will manage their channels.

3. Mobile Compatibility

Did you know that 52% of all travel consumers are using mobile devices exclusively to conduct all online travel research [1].

Generate more room bookings and convert potential customers into paying customers by:

  • Creating a site that auto-adjusts based on the size of a smartphone or tablet (mobile optimised).
  • Cleverly placing information such as ‘click-to-book’ buttons in locations that can be easily found and clicked.
  • Adding links to maps or directions.
  • And ensuring the complete online experience is mobile responsive from research through to booking.

4. Confidence and Security

Savvy consumers are becoming more vigilant about Internet security, especially when it comes to their credit card usage. If your hotel’s website does not partner with a PCI (Payment Cards Industry) compliant booking engine, guests could feel uncomfortable sharing their credit card details and in turn a large proportion will not follow through with the booking process.

5. Website quality and the user-experience

It is a smart idea to invest in a quality photographer to take photos of your hotel, rooms and facilities. People like to know what they are getting and, especially for small hotels, who they are getting it from.

A few specific points you could use to make your site even better from a user-experience perspective:

  1. If the user wants to navigate to other key pages on your hotel website, make it easy and make navigation choices obvious.
  2. Place all the best elements of your hotel website, including a booking engine button to book, at the top of the page so that a guest is motivated to make a reservation from the word go.

6. Guiding customers through booking process

Many hotel websites don’t tell guests how to actually book. This is a fundamental principal of effective e-Commerce and must be taken into consideration. There are a number of ways you can show potential customers how to create a reservation. For one, you can create a page on your site that explains the booking process. No matter how simple the page may be, for some less savvy users, this will give them the confidence to go through the booking process with ease.

7. Monitoring and adjusting your website

Why not check how effective your booking engine is by asking a few friends and professional contacts to make a booking on your website. If this friend can easily book without asking you questions, then you know that your direct booking engine is really easy to use and the likelihood of you getting booked online is now substantially higher.